policies

philosophy

I support healthy labor practices and environmental sustainability both in my work and life. The jewelry I make is entirely hand made in Chicago, IL, cast and fabricated in recycled metal and meticulously hand finished and polished. Many of the works are limited edition or one-of-a-kind. All silver and gold castings are recycled metal which has been assayed for purity. The silver is .925 sterling and the carnation silver is .250 silver. I cast in jewelry-quality metal (without any heavy metals or impurities.) Any diamonds used are acquired from trusted local dealers and are Kimberly Certified as being conflict free.

My goal is to ethically create beautiful, wearable heirloom pieces that pose as intimate scientific illustrations and invite exploration, deeper consideration, a closer look. Thank you for your interest. Questions and feedback are welcome: info@peggyskemp.com

shipping

Thank you for your order! I really appreciate it. Each piece is carefully inspected and all mechanisms tested before a final polish and prompt shipping. Most non-custom items ship within 3-5 business days. I will contact you if shipment will take longer. Please allow 2 weeks for custom orders unless other arrangements have been made. All rings are made to order in your size, and are considered custom. You will receive a confirmation email through paypal when your payment has been received. If you have placed your order and would like to pay by another method please contact me to arrange payment: info@peggyskemp.com

I offer shipping to North America and all international locations. Orders ship via USPS with delivery confirmation. International orders over $50 ship registered mail. If you would like the parcel to ship with insurance or signature confirmation, please make arrangements for that either before or directly after placing your order. The customer is responsible for any duties or import taxes that may be assessed on international shipments. Occasionally international customers must claim their parcels at the customs or post office. Parcels that are not claimed are returned to us within 1-2 months. Refunds will not be given for shipping on returned parcels. I do my best to post your tracking info on your paypal invoice. If you do not see your tracking info on the paypal invoice and would like to check up on where it is, please E-Mail info@peggyskemp.com and I will get back to you within a few days.

returns

Your satisfaction is my highest goal. I carefully hand make each piece and inspect it prior to shipping. If you are not completely satisfied with your purchase, please contact me within 15 days of receiving your order to arrange a return. After 15 days, your return may be denied or a 15% restocking fee assessed. Custom orders (including most rings) are not returnable.

You may return your non-custom item in its original condition within 15 days for an exchange or full refund of the original purchase price (less shipping costs.) Returned merchandise must be sent back pre-paid in its original condition. If your item was received damaged let me know right away. I will repair or replace the damaged piece as long as you contact me right away to arrange the exchange. Please send the item with tracking, insured for its full value and carefully packaged. I am not responsible for jewelry lost or damaged in transit. I reserve the right to deny credit if the merchandise does not meet these return policy requirements.

All items ship with delivery tracking. If your jewelry order is being shipped to a place with an unsecure mailbox and insurance or signature confirmation are needed, please contact me before or right after you have placed the order to arrange a shipping upgrade. Once the parcel is verified delivered, I cannot be responsible for mail theft, etc. Refunds can only be given for items that can be sent back.

To arrange a return, E-Mail Peggy: info@peggyskemp.com